Your feedback is important to us and helps us to improve our services in the future.

We are always keen to hear about your experience of the service whether it is a question, compliment, suggestion or complaint.  If you think one of our service areas is doing well or a member of staff is providing excellent service, then please let us know.


We work hard to make sure you receive a good quality service but we know that sometimes things go wrong. We will try to resolve your concerns as quickly and effectively as possible but if you are not completely satisfied then you can use our complaints procedure. 

The easiest and simplest way to make a complaint is by completing our online form below. Please ensure you click FINISH at the end of the form.

Complaints Form

You can also submit your complaint to us by:

  • Call us: 0300 777 2600
  • Email us:
  • In writing: Golding Homes, Country Gate One, Staceys Street, Maidstone ME14 1ST