Feedback

Your feedback is important to help us to improve our services. We want to hear what you think about the service you receive, whether it is a compliment, suggestion, question or complaint.  If you think we have done something well or a member of staff is providing excellent service, then please let us know.

We work hard to make sure you receive a good quality service but we know that sometimes things go wrong. We will try to resolve your concerns as quickly and effectively as possible but if you are not completely satisfied then you can use our complaints procedure. 

The easiest and simplest way to make a complaint is by completing our online form below. You can also submit your complaint to us by email, in writing or by calling us. Visit our Contact us page for more information. 

Complaints Form

Complaints

We work hard to make sure you receive a good quality service but we know that sometimes things go wrong. We will try to resolve your concerns as quickly and effectively as possible but if you are not completely satisfied then you can use our complaints procedure. 

The easiest and simplest way to make a complaint is by completing our online form below. Please ensure you click FINISH at the end of the form.

[form Complaint Form]

You can also submit your complaint to us by:

  • Call us: 0300 777 2600
  • Email us: help@goldinghomes.org.uk
  • In writing: Golding Homes, Country Gate One, Staceys Street, Maidstone ME14 1ST