Service Standards


We have a number of service standards covering different areas of our business, which are regularly monitored to improve our service. We always welcome your views and comments about improving our service to you.

  • Access & Customer Care
  • Community Involvement
  • Estate Pride
  • Grounds Maintenance
  • Leaseholders
  • Moving into your new home
  • Moving Out
  • Paying your Rent
  • Repairs
  • Right to Buy / Right to Acquire
  • Supporting People
  • Welfare Benefits Advice

Take a look at the full Service Standards document for more information.