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    Your Customer Annual Review 

    This Customer Annual review 2025/6 shares our performance and key service improvements over the past financial year. 

    Read it now

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    Our customers

    C1 rating from the Regulator

     We're proud to have secured the top consumer (C1) rating from Regulator for Social Housing.  

    Find out more

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    Our customers

    Your Complaints Annual Report

    We’re proud to have a culture that’s open to complaints and learning from your feedback.  Learn more about complaints and the service improvements we're making in response.

    Read now

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    Our customers

    Update your household details with MyGolding

    To help us support you and your family in your home, it's important we have the right information when it's needed. Make sure we know who's living with you. Update your information quickly and safely online with MyGolding, the easy way to manage your account your way.

    You can sign up today! 

    Update here 

What's going on?

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Our Customer Compass survey is helping us understand our customers

To make sure we can meet the needs of all our customers we must understand you better. We’re committed to collecting data on our customers to make sure we can meet your diverse needs. This is a ...

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New electricity contract for communal areas

Our current contract for electricity to communal areas expires on 31 October and we've tendered for a new twelve month contract to begin on 1 November 2026.   We went out to tender through ...

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Fielding Park in Shepway welcomes its first residents

The first residents have been welcomed to Fielding Park in Shepway, the brand-new development from Golding Homes and Skillcrown....

You won't see this...

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Time for a change?

People are our greatest asset, and we're committed to developing and recognising our colleagues and creating a happy, motivated and engaging work environment.

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We're more than just a housing association

We're here for the long term and intend to grow, develop, and deliver year-on-year improvements that will make a lasting difference to our customers. We can only do this with the commitment, energy, and enthusiasm of a great team.  

See our vacancies