What's going on?
Our September 2024 performance
We’re honest and open about how we’re performing each month.
Look out for your quarterly rent statement
Please check your emails for your quarterly rent statement tomorrow (Tuesday 22 October ).
The Purple Sunflower Campaign
As part of the national campaign ‘16 Days of Action Against Domestic Abuse 2024’, Golding Homes and Maidstone Borough Council (MBC) have joined forces to create the ‘Purple Sunflower Campaign’.
Talking tall buildings
We’re talking to customers this month who live in our tall buildings.
This means all our residential and mixed-use blocks over 5 storeys high. We’re talking to you about how we can work together to keep you updated on how we’re keeping you and your family safe in your home.
Getting closer to home
We’re working hard to listen to your feedback and use it to improve our services and invest in your homes. As part of improving understanding of how we’re responding, we’ve launched our “Closer to Home” campaign.
Talk to us, we're here to help
The rising cost-of-living is causing some people to struggle financially. In addition, the Government recently announced changes to the Winter Fuel Payment - an annual payment to help people of pensionable age with heating costs. From July 2024 onwards, to be eligible for this payment you must have reached State Pension age and also receive a qualifying means-tested benefit.
Repairs policy changes
We know from customer feedback that it’s important we carry out repairs in a timely way, to a good quality and that we support our more vulnerable customers. That’s why we’ve amended our repairs policy .