Our Vacancies

It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've established a strong track record for building quality homes and investing in our local communities.  

We are excited to recruit for this role at Golding and appoint a Customer Support Team Leader (Housing) to join our Tenancy & Housing team, where you'll be able to play a key role in shaping our future. You'll be passionate and focussed on helping our customers thrive and sustain their tenancies.

In this key position, you will be responsible for leading our support team which covers welfare benefits, employment advice, tenancy sustainment and handyperson services. The advisors work in collaboration with other teams across Golding Homes and external partners to get the best outcomes for our customers.

What you'll be doing   

• Supporting the Customer Success Manager in achieving a high performing team.

• You'll be helping deliver high quality support services for Golding Homes, ensuring support is provided to customers to sustain tenancies.

• You'll support, coach, train and work collaboratively with the Support Team to achieve maximum performance. Managing and motivating individuals to ensure they provide a quality customer focused and performance driven service.

• You'll develop, direct and lead effective partnership co-ordination and working arrangements with third parties and voluntary agencies.

More about you. What can you bring?   

• You'll be passionate about supporting our customers and sustaining tenancies, enabling our customers to thrive.

• Ideally you'll have gained experience within either income management, welfare benefits, employment support or tenancy sustainment.

• Ideally, you'll have experience of leading a team, coaching and motivating others to achieve targets and improve performance, along with extensive experience of support delivery and quality case management.

• Experience of working with housing management systems or working with similar computerised systems.

• Experience of working with relevant external agencies including those who support vulnerable customers.

• Experience working with and supporting customers.

• Experience of clear and concise report writing, managing budgets & successfully implementing new ways of working and supporting change.

• Understanding of housing, welfare benefits, and other policies, regulations, or incentives to maximise tenants' income.

• Knowledge of mental health issues, safeguarding, domestic abuse and what other agencies and organisations can provide, with the ability to deal with complex or difficult cases.

Please note a full driving licence and DBS are required for this role.

When and where you'll be doing it   

You will enjoy a 37-hour working week and earn an annual salary up to £44,100 depending on skills and experience.   

Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation. 

What will you get in return?   

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.   

You’ll get:   

• 28 days annual leave per year (plus bank holidays)   

• Company pension contribution and life assurance   

• Flexible benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.   

• An annual Wellbeing Fund  

• Hybrid Working  

Closing Date: Friday 31st January at midnight

We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.  

We will be sifting applications throughout and reserve the right to close applications early.

We are Golding – thank you for looking!

Are you a Decorator ready to take on your next challenge and make an impact?

It's a great time to join Golding with a real focus on our in-house Repairs and Maintenance team and driving quality customer service, the organisation is going through a period of positive change and cultural development.

With an established track record for building quality homes and investing in our local communities, we're excited to recruit a team of Decorators who are ready to make a difference to our customers’ lives.

You'll be part of our Repairs & Maintenance team and play a key role in shaping our future – as well as forging a great career.

As a member of Golding Homes’ Repairs and Maintenance (R&M) team, the Decorator/Damp & Mould Specialist plays a critical role in ensuring the safety, comfort, and well-being of residents.

This role is focused on delivering high-quality remedial and decorative services, primarily addressing damp and mould issues in both occupied and void properties.

The Decorator/Damp & Mould Specialist will work collaboratively with colleagues, supervisors, and residents to provide a responsive and effective service, adhering to Golding Homes’ values and customer-focused standards. Through their expertise, they will contribute to maintaining Golding Homes’ reputation for excellence in property care and tenant satisfaction.

More about you. What can you bring?

Completion of a recognised apprenticeship or equivalent and/or a minimum of NVQ level II or its equivalent i.e. relevant City & Guilds Basic Craft Certificate.

You'll have a minimum of 3 years’ Decorating/Trade experience working in the building maintenance industry.

You'll have experience of working from verbal and written instructions, including drawings, sketches, calculations using measuring equipment where appropriate.

Experience working in occupied and void properties and delivering exceptional customer service.

When and where you'll be doing it

You'll enjoy a 40-hour working week and earn an annual salary of circa £32,000 dependent upon your knowledge, skills and experience.

Golding Homes have properties throughout Maidstone and the surrounding area. This role will allow you to travel around our properties, meaning no two weeks will be the same! What’s more, you'll become a permanent member of the Golding family, offering you real job security.

What will you get in return?

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.

You’ll get:

• Company vehicle and fuel card

• Mobile device

• Uniform

• Personal protective equipment

• 28 days annual leave per year (plus bank holidays)

• Regular opportunities for training (upskilling and cross skilling)

• Company Pension contribution and life assurance

• Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.

• An annual Wellbeing Fund

Please note a full driving licence and DBS is required for this role.

Background    

It's a great time to join Golding as we focus on our exciting ‘Fit for the Future’ change programme to maintain our financial resilience and continue to modernise our business model, enhance our engagement with customers and harness the power of data and digital technology. We’ve an established track record of building quality homes and investing in our communities and, we’re passionate about our vision to be an efficient, local, visible, and listening organisation providing sustainable homes and communities.

The role of the Board Member    

Board members share an equal role and have collective responsibility for Golding Homes. It’s expected that Board members will use their own skills, knowledge and experience to help the Board reach the best possible decisions for Golding Homes its current and future residents and the wider community.   

In particular we’re looking for;  

• Substantial experience as a strategic leader or in a senior leadership role 
• A strategic understanding of people matters and human resources 
• Experience of strategic human resource leadership including cultural development, workforce planning, change management and organisational development 
• Experience in driving employee engagement alongside productivity and efficiency programmes 
• Expertise in human resource and people strategy, talent management and employee relations  
• Experience of embedding a high performing customer focused culture 
• Experience in diverse and inclusive workplace initiatives 
• Knowledge of emerging trends in human resource and cultural development  
• Highly analytical and numerate, able to gather, utilise and assimilate information 
• High level of numeracy combined with financial awareness, can analyse performance, financial and other information 
• Interest in or understanding of affordable/social housing and other relevant business areas

We welcome applications from any resident (tenant, shared owner or leaseholder) or non-resident who has an appetite to help us deliver excellent services to our customers. We strongly encourage applications from people with diverse backgrounds and experiences, ensuring that our Board reflects the communities we serve. You don’t necessarily need experience on another Board to apply, however, you’ll need to demonstrate that you've the right skills or that you can develop them with our support.   

What to expect  

Taking up a position as a Board member will be challenging but can also be rewarding. You’ll gain new skills and abilities which may help you in other areas of your life.  

Time commitment  

We operate a hybrid model for our meetings in person at County Gate in Maidstone and on MS Teams with one in three board meetings taking place at County Gate. We meet 4-5 times per year for board meetings, have quarterly committee meetings and two overnight stays per year for Board away days.  

Board meetings are generally held late afternoon on a Thursday for a duration of 2-3 hours. We provide Board members with the necessary equipment to enable them to receive meeting papers and relevant information electronically and also attend meetings by video conference.  

We can also help with any other arrangements to meet additional needs. You’ll need to be able to devote sufficient time for preparation for meetings to enable you to participate fully and effectively.   

Payment as a Board member  

The current amount is £5,964 per annum plus reasonable expenses for other costs to support you in this role (including mileage, childcare or carer costs).  

Location: Our office is in central Maidstone County Gate One, Staceys Street, Maidstone ME14 1ST (View on a map).

Application Process  

Thank you for your interest in this exciting new opportunity with Golding Homes. Here's some information that you'll find helpful in completing your application.  

You’ll be required to fill in the key section of the online application form and to upload your detailed CV and a supporting statement.  

The closing date for applications is midnight on Monday 27 January 2025.  

Your application will be acknowledged and treated in the strictest confidence. We won’t be able to accept late applications.  

If successful to the next stage, you’ll be invited to a formal interview. If you’re invited to attend a formal interview, we’ll contact you by email confirming the arrangements.   

The interviews will take place on 11 February. 

If you’re unsuccessful at the shortlist stage, we’ll also contact you by email to let you know.  

Recruitment Timetable   

• Closing date: Monday 27 January 2025, midnight
• Interviews: Tuesday 11 February 2025
• Shadow board meeting: Thursday 20 March 2025, 4pm

Equality, Diversity and Inclusion

We’re committed to building diverse talent at Golding and believe our strengths as a team come from having many unique perspectives. We have opportunities for colleagues to work flexibly, allowing us to build a healthy, vibrant and inclusive organisation which encourages everyone to be themselves at work. 

No matter what your ethnic origin, gender, sexual orientation, marital status, religion, age or disability status, you’ll get all the opportunities, support and respect you’d expect from Golding Homes. We're committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities. 

Full Time, Permanent

We are Golding – thank you for looking!

Are you a Multi Trader ready to take on your next challenge and make an impact?

Then you’ve come to the right place. We're recruiting a new team of Multi Traders with a primary trade in Carpentry.

It's a great time to join Golding with a real focus on our in-house Repairs and Maintenance team and driving quality customer service, the organisation is going through a period of positive change and cultural development. With an established track record for building quality homes and investing in our local communities, we're excited to recruit a team of Multi Traders who are ready to make a difference to our customers’ lives.

You'll be part of our Repairs team and play a key role in shaping our future – as well as forging a great career.

We're looking for exceptional Multi Trade Operatives to assume responsibility for the following:

As a Multi-Trade Operative at Golding Homes you will be responsible for ensuring our current properties remain at a high standard; providing our customers with great quality homes.

We're looking for a wide range of skills from carpentry to plumbing to plastering, brickwork and everything in between. You'll be working alongside other skilled operatives to ensure all repairs are completed on time and to standard.

More about you. What can you bring?

We're looking for highly motivated, customer-oriented people from all walks of life to bring the right skills to our team -Multi Traders who can provide the best service and value for money to our customers. A qualification in a primary trade (Carpentry) is required.

A good understanding of health and safety requirements is required, which includes working at heights, asbestos awareness, manual handling and COSH, although further training will be provided.

We welcome and embrace diverse talent. We are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

When and where you'll be doing it

You'll enjoy a 40-hour working week and earn an annual salary of circa £34,900 dependent upon your knowledge, skills and experience. Option to join out of hours emergency Rota which would be on the repairs side of the contract which will be paid as per our out of hours rate.

Golding Homes have properties throughout Maidstone and the surrounding area. This role will allow you to travel around our properties, meaning no two weeks will be the same! What’s more, you'll become a permanent member of the Golding family, offering you real job security.

What will you get in return?

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.

You’ll get:

• Company vehicle and fuel card

• Mobile device

• Uniform

• Personal protective equipment

• 28 days annual leave per year (plus bank holidays)

• Regular opportunities for training (upskilling and cross skilling)

• Company Pension contribution and life assurance

• Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.

• An annual Wellbeing Fund

Please note a full driving licence and DBS is required for this role.

Closing date: 29th January at midnight.

We will be shortlisting throughout and reserve the right to close this role early.