Monthly Performance
November 2025 Performance
As part of our commitment to be open and transparent with customers, we’ve produced this new section of our website which contains all relevant information on our performance, from these monthly updates to our annual TSM scores and what we’re doing to improve. This should make it easy for you to see how we’re doing and compare with recent months.
If you have any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk
Our performance for November is shown below.
How we’re doing
We’re pleased that overall customer satisfaction remains above our target of 85%, particularly as we’ve moved into the colder winter months and we’ll be striving to keep this up over the festive period and beyond.
Repairs completed on time is at the highest for the year, well over our 90% target, which means we’re getting to more jobs on time. We’re working to improve satisfaction with repairs which has dipped slightly this month.
We continue to answer your calls quickly, with call wait times this month averaging 2 ½ minutes.
Performance for decent homes has been maintained with 100% of our homes meeting the standards set out by government. This is monitored through our stock condition surveys which are carried out every five years.
Our homes rated C or above for energy performance certificate (EPC) remains below our 85% target. We’re working to deliver this by year end with investment programmes in key areas.
