Monthly Performance

As part of our commitment to be open and transparent with customers, we’ve produced this new section of our website which contains all relevant information on our performance, from these monthly updates to our annual TSM scores and what we’re doing to improve. This should make it easy for you to see how we’re doing and compare with recent months.

If you have any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk

Our performance for November is shown below.

How we’re doing

 

We're pleased to see performance has improved in a number of areas from overall customer satisfaction, to repairs satisfaction and timeliness of repairs being completed is now over 80% and inching closer to our target of 85%. For emergency repairs, we’ve seen over 99% being delivered on time (within 24 hours) over the last 3 months.

We’ve also seen a big improvement in our call waiting times this month, down to just 2m18 for us to answer your call and within our 3 minute target for the first time this year.

Thank you for your patience, we’re working to maintain these standards over the busy winter period with more people supporting our repairs and customer services teams.

Our decent homes standard has gone back up and we continue a focus on improving the sustainability of our homes and delivering an EPC (Energy Performance Certificate) rating of C or above in 80% of our homes by end of the financial year.