Monthly Performance
February 2026 Performance
As part of our commitment to be open and transparent with customers, we’ve produced this section of our website which contains all relevant information on our performance, from these monthly updates to our annual TSM scores and what we’re doing to improve. This should make it easy for you to see how we’re doing and compare with recent months.
If you have any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk
Our performance for February 2026 is shown below.
How we’re doing
We’re responding to your requests quicker, with the average call wait times in customer services dropping by a minute in February and remaining below our three-minute target.
We’ve had a dip in overall customer satisfaction which we’re monitoring and acting on. Negative responses about our repairs are explored directly with the customer to help us improve services, and our Customer Services team are working through new duty processes to help make improvements and resolve more of your enquiries at first contact.
If you've got any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk
