Monthly Performance

As part of our commitment to be open and transparent with customers, we’ve produced this section of our website which contains all relevant information on our performance, from these monthly updates to our annual TSM scores and what we’re doing to improve. This should make it easy for you to see how we’re doing and compare with recent months.

If you have any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk

Our performance for June 2026 is shown below.

 

                          

How we’re doing                                                                                                                                            

June saw continued improvement across a number of key service areas. Customer satisfaction with recent services increased to 87.6%, exceeding our target and continuing the positive trend we’ve seen in recent months. Call answering times improved further to 1 minute 21 seconds, supporting quicker access to services, while compliance with key safety requirements increased to 99.4%, reflecting continued progress in maintaining the safety of your homes.

Performance was more mixed in a small number of areas. Repairs completed on time reduced to 89.4%, slightly below target, and complaint response compliance fell to 98.6% following two months of full compliance. The average time taken to investigate damp and mould concerns increased to 8.8 days during June; however, performance remains comfortably within the 10-day target. Focus continues on maintaining consistency in these areas while making sure customers receive timely updates and resolutions.