Monthly Performance

As part of our commitment to be open and transparent with customers, we’ve produced this new section of our website which contains all relevant information on our performance, from these monthly updates to our annual TSM scores and what we’re doing to improve. This should make it easy for you to see how we’re doing and compare with recent months.

If you have any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk

Our performance for February is shown below.

 

How we’re doing  

We’re pleased to see significant improvements in the time taken to complete urgent and routine repairs, with our February repairs on time performance at 90.4%. This is the first time it’s been on target this financial year. Improvements have been driven by a significant reduction in the number of outstanding repairs jobs.

Our Contractor Breyer is progressing works to improve the EPC rating of those properties that are below a C rating. The ongoing Social Housing Decarbonisation Fund project will also deliver improvements, and we remain on track to complete 108 properties this financial year.