Monthly Performance
May 2025 Performance
As part of our commitment to be open and transparent with customers, we’ve produced this new section of our website which contains all relevant information on our performance, from these monthly updates to our annual TSM scores and what we’re doing to improve. This should make it easy for you to see how we’re doing and compare with recent months.
If you have any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk
Our performance for May is shown below.
How we’re doing
Our overall customer satisfaction score dropped slightly in May, however our mid-June performance shows this improving.
Our customer contact response time (within 5 working days) has decreased from 94.5% in April to 92.20%, although customer demand has increased over this period with over 1,600 responses in May.
Responsive repairs completed on time dipped by 2% in May - but emergency repairs on time remains on target at 99%. We’re working on improving how you report and book a repair on our customer portal MyGolding. We’ll update you in Home Matters when this work is finished.
