Your opportunity to work with us to shape our services
The Customer Insight Group provide the opportunity for customers to work with us to monitor and scrutinise our services; from giving us feedback on our services to actively holding us to account on our promises to all customers.
The group is a formal scrutiny panel who meet four times a year and they ensure that we involve customers in all we do, from planning services to writing policies. The role involves reading performance reports and asking for information from managers across the organisation. As well as producing in depth scrutiny of service areas.
If you’d like to join, please let us know and we ’l l support you with training and equipment for joining in with the sessions online.
If you think this could be you and you'd like to find out more, please get in touch with us via email: engage@goldinghomes.org.uk .
Please see below for some frequently asked questions and responses.
Back to the list
Is this for people like me?
All groups that are made up of people who are different to each other, and who have different experiences and backgrounds, offer a better mix of viewpoints and knowledge than groups where people are very similar.
We hope that this group gets to benefit from a real mix of people, just as we do with our colleagues. We celebrate difference, and we'll do everything we can to support you to participate.
We recognise that different people and communities may have specific needs which may require flexible approaches. We believe that everyone should be treated with dignity, respect and fairness regardless of their characteristics and we don't tolerate unfair treatment and discrimination.
For further details about our approach to Equality and Diversity, please refer to the full Equality and Diversity statement.