FAQs 2024 Shared Owners

  1. I’m unhappy with the quality of a service. What should I do?

  2. What happens if I’m unable to pay my rent and service charges?

  3. What happens if my Housing Benefit or housing element of Universal Credit doesn’t cover the new rent and service charge?

  4. My neighbour pays less in service charges than me. Why?

  5. What if I disagree with my rent increase?

  6. How are my service charges calculated?

  7. I pay my rent by standing order. Do I need to do anything?

  8. My energy costs have increased this year, but energy costs have stabilised. Why is this?

  9. How is my rent calculated?

  10. Why does my service charge breakdown look different this year?