General needs rent FAQs 2024

Here are some questions general needs customers ask about rent and service charges.

  1. Why has it gone up?

  2. How is my rent calculated?

  3. I’m now on a variable service charge – what’s different?

  4. What if I don’t agree with my rent increase?

  5. How are my service charges calculated?

  6. I have new costs this year. Why?

  7. What happens if I’m unable to pay my rent and service charges?

  8. What happens if my Housing Benefit or housing element of Universal Credit doesn’t cover the new rent and service charge?

  9. What’s the difference between an eligible or ineligible service charge?

  10. I pay my rent by standing order. Do I need to do anything?

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