General needs rent FAQs 2024
Here are some questions general needs customers ask about rent and service charges.
Back to the list
I pay my rent by standing order. Do I need to do anything?
Yes, you’re responsible for telling your bank about the new amount to be paid and it’s important you do so before April. You may wish to consider moving to Direct Debit, so the change happens automatically in future. You can do this easily and quickly by signing up to our customer portal, MyGolding . All you need is a valid email address and your tenancy number, which can be found on your rent statement or rent increase letter. To register, visit our website and click on the MyGolding button at the top of the page.