What’s the difference between an eligible or ineligible service charge? | Rent 2024 FAQs

An eligible service charge refers to services which are eligible for housing benefit and universal credit. These are usually communal costs which are for the upkeep of your property, such as cleaning or ground maintenance. Ineligible costs are costs which housing benefit or universal credit will not pay. This is often because they’re for services which aren’t communal and are provided for your personal use. Examples of ineligible service charges include personal heating where you’ve got a communal boiler system, or personal use water charges, where these are still recharged by Golding Homes.