We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
You can also find updates on how we're delivering our corporate plan and key strategies and more information on our get involved pages about the difference customers are making through our regular customer engagement activities.
Please see below for examples of how we're listening and acting on your feedback.
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April 2024
Listen - You've told us in annual perception surveys that your top priority is the amount of litter you're seeing on your estates.
Act - We've set up clean, safe, green litter picking events on the following dates at these locations:
- 16 May – Tovil
- 20 June – Parkwood
- 18 July – Shepway
- 29 August – Senacre
- 19 September – Marden
Golding colleagues will be using their volunteer Give Back days to make a positive contribution to neighbourhoods by helping to free our estates of unwanted litter.
If you'd like to join us at one of these events please email help@goldinghomes.org.uk or call us on 0300 777 2600, and we’ll let you know where to find us.