We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
Please see below for examples of how we're listening and acting on your feedback.
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June 2024
Listen -You’ve told us you want digital support with using your phones and computers to do online tasks such as shopping, using MyGolding and managing online banking.
Action – We’re introducing 1 to 1 bespoke digital skills sessions, which you can do from the comfort of your own home from the start of August. If you’d like to find out more or would like to sign up to a session, please email community.investment@goldinghomes.org.uk.
Listen - No one likes pests in their home, but it’s something we all face from time to time. You told us via our recent CEO phone in that it’s confusing who’s responsible for this.
Act - We’ve updated our repairs handbook to make it clear when pest treatment is your responsibility, and when it’s ours. We’ve also briefed colleagues internally to make sure we’re consistent in our response.
You can find out more on pests here, as well as some Frequently Asked Questions, advice on how to deal with different types of pests and expert help.