We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
Please see below for examples of how we're listening and acting on your feedback.
Back to the list
November 2024
Listen – We know that during the winter months we have a higher volume of repairs and maintenance requests which has sometimes caused delays and customer dissatisfaction.
Act –We’ve employed four more multi-trade operatives to address this seasonal demand and improve customer support - helping us to focus on supporting our more high risk and vulnerable customers.