Rent and Service Charges FAQs 2023

  1. What happens if my Housing Benefit or housing element of Universal Credit doesn’t cover the new rent and service charge?

  2. What happens if I can’t pay my rent and service charges?

  3. How is my rent spent?

  4. I don’t think my service charge is correct. How do I query this?

  5. Where can I see a breakdown of my service charge?

  6. Why has my rent gone up?

  7. How is my rent increase worked out?

  8. How is my service charge set?

  9. I pay my rent by standing order. Do I need to do anything?

  10. What is an eligible / non-eligible service charge?

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