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Helping to improve our services
We’re committed to improving our services to provide you with a better customer experience. To help us with this aim our Customer Services team is attending a series of short training sessions in the next couple of months. These’ll help the team to answer your calls and emails more quickly and provide you with a more detailed response when you first make contact with us.
During th e training sessions , our phone lines will be diverted to our Out of Hours service provider who will book any emergency repairs. You can also email us at help@goldinghomes.org.uk . This inbox will be checked regularly during the training sessions .
Please remember you can continue to use our customer online portal MyGolding to report any repairs, check your statement or pay your rent during these times .
Training sessions
Our emergency out of hours service will be covering the main line from 8.30am to 10.00am on:
- 17 and 24 September
- 22 and 29 October
- 19 and 26 November
- 17 December
and 1.45pm to 3.00pm on:
- Thursday 21 November
Our Customer Services team will then be back to take over the line until 6pm.