News

We want to be open with our customers about how we are performing, so each month we will share our performance figures with you. This graphic shows our performance figures for April 2021. You can also download a copy by clicking this link  Customer Performance April 2021.pdf [pdf] 59KB  If you have any questions please contact comms@goldinghomes.org.uk

Our regular “You Said, We Did” feature shows some recent examples of how we are listening to our customers through complaints, surveys and compliments and making improvements based on your feedback.

This month:

You said: We need to be quicker at answering your calls.

We did: We are recruiting two Senior Customer Service Advisors to support our team. They will support our colleagues, smoothing out workloads and enabling the team to take your calls more quickly.  

You said: You said that you’re ready to have the non-urgent repair work that arose during the long period of lockdown completed, now that many of us are feeling more confident in having tradespeople in our homes.

We did: We have invested in hiring a team of operatives and job planners to help clear the backlog and help us to get back on track. Together they have completed over 700 outstanding jobs with more progress being made daily.

For more ‘You Said, We Did’ items or to view previous months performance figures, just search performance in the news section of our website