Our December performance
We want to be open with our customers about how we are performing, so each month we will share our performance figures with you. This graphic shows our performance figures for December 2021 and you can also download it here Customer performance Dec 21.pdf [pdf] 143KB or review previous months on our website, just search "performance".
We are sharing these to be open and transparent about how we are doing. If you have any feedback on our performance please email engage@goldinghomes.org.uk
We continue to listen to your feedback and work to improve our services and our regular "You said, We did" feature shows the improvements we've made.
This month:
You said: The Customer Improvement Group (CIG) wanted some questions answered around the building and fire safety work we've been carrying out.
We did: Our Building Safety team went to the last CIG meeting in December and explained to members the work we’ve been doing over the last year and answered any questions. We'll be holding a regular slot at these CIG meetings to ensure we’re continuously providing updates.
You said: You wanted to see more support and advice available for young parents.
We did: We're working with Early Help Officers from Ashford social care to provide a weekly support group for young parents. Every Tuesday, 12 - 1.30pm at Belgic Court, The Limes, Ashford, parents can get support and advice and children will have the opportunity to play and socialise.