Our February performance
We want to be open with our customers about how we are performing, so each month we will share our performance figures with you. This graphic shows our performance figures for February 2022 and you can also download it here Customer performance Feb 22.pdf [pdf] 143KB or review previous months on our website, just search "performance".
We are sharing these to be open and transparent about how we are doing. If you have any feedback on our performance please email engage@goldinghomes.org.uk
We continue to listen to your feedback and work to improve our services and our regular "You said, We did" feature shows the improvements we've made.
This month:
You said, we did
- You said: Following a review of our mutual exchange process, you said that customers who exchanged homes but were new to Golding didn’t get the same experience as those signing up for a tenancy for the first time.
- We did: We're doing welcome calls for all new customers that have come through the mutual exchange process, to check they’re settling in well and help answer any questions they may have about Golding and our services.