Our May Performance
We want to be open with our customers about how we are performing, so each month we will share our performance figures with you. This graphic shows our performance figures for May 2021. You can also download a copy by clicking this link Customer Performance May 21 .pdf [pdf] 59KB If you have any questions please contact comms@goldinghomes.org.uk
Our regular “You Said, We Did” feature shows some recent examples of how we are listening to our customers through complaints, surveys and compliments and making improvements based on your feedback.
This month:
You said: That internal bin areas are in need of a regular deep clean, to improve cleanliness and reduce odours.
We did: Our Homes Team have purchased a jet wash with integral disinfectant application. This is a plug and clean system that enables us to clean bin areas without the need to offer this work to a contractor. This means cleaner bin areas for customers, coupled with a cost saving to our organisation and customers generally.
You said: It takes too long to get through to someone on the telephone to report a repair.
We did: We have increased our Repairs and Maintenance call handling team with three more call handlers. This will speed up call answering and mean less wait times for you, but please remember that it’s still faster to use our MyGolding portal to report a repair.
For more ‘You Said, We Did’ items or to view previous months performance figures, just search performance in the news section of our website