Our October performance
We want to be open with our customers about how we are performing, so each month we will share our performance figures with you. This graphic shows our performance figures for October 2021 and you can also download it here Customer performance Oct 21.pdf [pdf] 140KB or review previous months on our website, just search "performance".
We are sharing these to be open and transparent about how we are doing. If you have any feedback on our performance please email engage@goldinghomes.org.uk
We continue to listen to your feedback and work to improve our services and our regular "You said, We did" feature shows the improvements we've made.
This month:
You said: We take too long to answer the phone.
We did: We've cross trained our team so that more people can help with your queries, including answering repair calls which cuts down on call waiting times.