What's going on?

Your repairs guide is live

We're excited to launch our first online repairs guide for customers today, Thursday 6 October.

 

Have your say on our services

We’re committed to continuously improve our customer service and to do this we need your feedback.  

That’s why we’re asking you to have your say again and complete the Institute of Customer Service (ICS) perception survey. The survey only takes 5 to 10 minutes to complete and is your opportunity to tell us how we’re doing and what we could do better.  

Our August performance

We want to be open with our customers about how we’re performing, so each month we’ll share our performance figures with you.

Talk to us, we're here to help

We know that the rising cost-of-living is leading to difficult choices between heating your home and other essential costs like paying your rent.  We’re here to help and give you the most appropriate advice.  

Beware of scams

Scammers are constantly coming up with new ways to target people, whether this is on the doorstep, via text or phone, or even online. This has increased with the rising costs of living, with a number of different scams going around claiming to offer discounts on energy bills. 

We're closed on 28 September

We’ll be closed on Wednesday 28 September when all colleagues will be attending a training day.

Closure for HM Queen Elizabeth II Funeral

Following the sad news last week of the passing of Her Majesty Queen Elizabeth II, we’ll be closed on Monday 19 September for the bank holiday, to pay our respects to the late monarch. 

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