What's going on?
Need help or support – Talk to us
One of our customers, Janet, was struggling with rent payments and making ends meet.
Helping to improve our services
We’re committed to improving our services to provide you with a better customer experience. To help us with this aim our customer services team will be attending a series of training workshops in the next couple of months.
Rent statements are moving online
From January 2023, Quarterly Rent Statements will be sent to our customers by email.
New Deputy Chair appointed
Golding Homes has appointed Ebele Akojie as its Deputy Chair.
Your repairs guide is live
We're excited to launch our first online repairs guide for customers today, Thursday 6 October.
Have your say on our services
We’re committed to continuously improve our customer service and to do this we need your feedback.
That’s why we’re asking you to have your say again and complete the Institute of Customer Service (ICS) perception survey. The survey only takes 5 to 10 minutes to complete and is your opportunity to tell us how we’re doing and what we could do better.
Our August performance
We want to be open with our customers about how we’re performing, so each month we’ll share our performance figures with you.
Talk to us, we're here to help
We know that the rising cost-of-living is leading to difficult choices between heating your home and other essential costs like paying your rent. We’re here to help and give you the most appropriate advice.
Beware of scams
Scammers are constantly coming up with new ways to target people, whether this is on the doorstep, via text or phone, or even online. This has increased with the rising costs of living, with a number of different scams going around claiming to offer discounts on energy bills.
We're closed on 28 September
We’ll be closed on Wednesday 28 September when all colleagues will be attending a training day.