News

We’re talking to customers this month who live in our tall buildings.

This means all our residential and mixed-use blocks over 5 storeys high. We’re talking to you about how we can work together to keep you updated on how we’re keeping you and your family safe in your home.

We’re working hard to listen to your feedback and use it to improve our services and invest in your homes. As part of improving understanding of how we’re responding, we’ve launched our “Closer to Home” campaign.

The rising cost-of-living is causing some people to struggle financially. In addition, the Government recently announced changes to the Winter Fuel Payment - an annual payment to help people of pensionable age with heating costs. From July 2024 onwards, to be eligible for this payment you must have reached State Pension age and also receive a qualifying means-tested benefit.  

We know from customer feedback that it’s important we carry out repairs in a timely way, to a good quality and that we support our more vulnerable customers.  That’s why we’ve amended our repairs policy .  

We’re honest and open about how we’re performing each month — read more about August 24

Universal Credit is replacing 6 benefits called ‘legacy benefits’. 

We’re committed to improving our services to provide you with a better customer experience. To help us with this aim our Customer Services team is attending a series of short training sessions in the next couple of months. These’ll help the team to answer your calls and emails more quickly and provide you with a more detailed response when you first make contact with us.