News

We are supporting this year’s Gas Safety Week, between 13 and 19 September, which sees organisations from across the UK working together to raise awareness of the importance of gas safety.

We became members of the Institute of Customer Service (ICS) last year to help us improve customer experience. One of the first things we did as a member was to invite you to complete an independent survey run by the ICS so you could have your say on our services and we would like your help to do this again. 

Our first “in your neighbourhood” event in Marden on Tuesday 24 August was a great success thanks to the customers that we met and spoke to.

We want to be open with our customers about how we are performing, so each month we will share our performance figures with you. This graphic shows our performance figures for July 2021.

A reminder that we will be closed over the coming bank holiday on Monday 30 August.

If you need to report an emergency during this time please call 0300 777 2600.

Look out for more of our teams out and about on your estates over the coming six weeks.

Congratulations to Neil Turner who was thrilled when he found out he was the winner of the MyGolding prize draw, scooping £250 shopping vouchers for simply signing up to our online customer portal -MyGolding.

We currently have a great opportunity to recruit two new Board Committee members: one to the Customer Experience Committee and one to the Audit and Assurance Committee.

Over the next few months Golding Homes surveyors will be carrying out stock condition surveys of our properties. This will involve a visual inspection of the inside and outside of your home to help us plan for our repairs and future investment programmes.

We want to be open with our customers about how we are performing, so each month we will share our performance figures with you. This graphic shows our performance figures for June 2021.