What's going on?

Our May 2024 performance

Each month we share our performance figures with our customers to be open and honest about how we're doing.

Responsible pet owners days

We understand the benefits owning a pet can have and recently changed our Pets Policy to enable customers to keep pets in their homes, regardless of their property size. 

Speak to Steph

Our Chief Executive, Steph Goad, is looking forward to her next customer phone in session on Thursday 27 June.

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Our Customer Compass survey is helping to understand our customers diverse needs

To make sure we can meet the needs of all our customers we must understand you better. We’re committed to collecting data on our customers to make sure we can meet your diverse needs. This is a two-way conversation and will help us to help you.  

We’re calling this our Customer Compass, as it’ll help us to navigate how   we can best deliver our services to you.  

Our April 2024 performance

Each month we share our performance figures with our customers to be open and honest about how we're doing.

We're introducing Connect Benches to get people talking

We're introducing Connect Benches as a way to help combat loneliness and promote positive mental health at our sheltered schemes communal gardens. Thanks to an idea from customer, Mark Allan, we're bringing the project to life and getting people outside and talking. 

May Bank Holiday closures

Ahead of May’s bank holidays, we wanted to let you know that we’ll be closed at the following times.

Speak to Steph

Our Chief Executive, Steph Goad, is looking forward to her next customer phone in session on Thursday 2 May.

Our March 2024 performance

Each month we share our performance figures with our customers to be open and honest about how we're doing.

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