Leaseholders 2024 FAQs

Here are some questions that leaseholders frequnetly ask about rent and services charges.

  1. What happens if my Housing Benefit or housing element of Universal Credit doesn’t cover the new service charge?

  2. My neighbour pays less in service charges than me. Why?

  3. How are my service charges calculated?

  4. I pay by standing order. Do I need to do anything?

  5. I’m unhappy with the quality of a service. What should I do?

  6. My energy costs have increased a lot, but energy costs have stabilised. Why is this?

  7. What if I think I’m not receiving a service?

  8. Why does my service charge breakdown look different this year?

  9. I have new costs this year. Why?

  10. What happens if I’m not able to pay my service charges?