We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
Please see below for examples of how we're listening and acting on your feedback.
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December 2024
Listen - You told us it took too long to answer your calls and emails.
Act - We've introduced a new telephony system as part of our Fit for Future change programme, which will help our Customer Services Team to handle your calls more efficiently and moving forward improve our digital services.