We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
Please see below for examples of how we're listening and acting on your feedback.
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February 2025
Listen – You've told us you want us to be more visible on your estates, to listen to you and see more action about local issues that matter to you - for example cleanliness, ASB, enviro-crime.
Act – We’re launching a new flexible service offer in April 2025 which responds to the unique needs of our communities, driven by your feedback and data. All of this has given us the insight we need to be more responsive and visible in supporting you, our customers. Read more about our new Neighbourhood commitment here.
Listen - You've told us that communicating with us using different channels can be challenging especially in areas with poor broadband services.
Act - We’ve been looking at how we can offer customers living in flats and schemes, more of a choice when thinking of broadband services. Working with national service provider Netomnia, we’ve agreed the installation of Youfibre ultra-fast broadband at 47 of our blocks in and around Maidstone. Once cables are installed in the common areas, they’re ready to be run into the homes of those customers who wish to connect and sign up to the service. To find out more call 0800 2700 100 or email sales@youfibre.com