We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
Please see below for examples of how we're listening and acting on your feedback.
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January 2024
Listen – We've received a number of complaints from customers unhappy that appointments were not met in the morning and that they were not contacted until later in the day.
Act – We've put a new process in place with an early morning planner to make sure we contact customers as early as possible to rebook any repairs where emergencies or sickness happens.