Electrical
We all rely on electricity to power our household devices so there’s nothing more frustrating when it stops working. We’ll work hard to get the power back as quickly as we can for you. If there’s a total loss of power in your home, please check it’s not a power cut or the fault of your electricity supplier. If you use a key meter, remember to check that you’ve got enough credit on it.
If none of your plug sockets work but other circuits are still working, it may be because one of your appliances has tripped the switch. Please check your appliances before calling us. If the issue has been caused by a faulty appliance, we’ll charge you for the repair.
You’re expected to change your light bulbs and strip lights. If you need some help changing your light bulbs, we have a handyperson service available for customers in our OPAL schemes. We’ll help to fix fully enclosed (sealed) bathroom light fittings.
| REPAIR | PRIORITY | RESPONSIBILITY | NOTES |
|---|---|---|---|
| Total loss of power supply or total loss of lighting circuits | Emergency - make safe | Us | If there's a power cut or other supply issue please contact your supplier. If we attend and the loss of power is due to a faulty appliance or lack of funds on your meter we may recharge you for the visit. |
| Unsafe electrical fittings or wiring | Emergency - make safe | Us | Turn off at the mains where safe to do so. |
| Broken or damaged sockets and light switches | Routine repair | Us* | We'll cover normal wear and tear, but we may recharge you if the damage is caused by you, your household or your visitors. |
|
Main switches, fuses and circuit breakers |
Routine repair | Us | If there's a power cut or other supply issue please contact your supplier. If we attend and the loss of power is due to a faulty appliance or lack of funds on your meter we may recharge you for the visit. |
| Home security alarms | You | ||
| Lifeline Systems |
Emergency – make safe |
Us | |
| Lifeline Systems |
Routine repair |
Us | |
| Extractor fans (owned by Golding) |
Routine repair |
Us | |
| Extractor fans (regular cleaning) |
|
You | |
| External lights (owned by Golding) |
Emergency - make safe Routine repair |
Us | We'll make safe external lights owned by Golding Homes that illuminate entrances, exits, stairs, or pathways and we'll follow this with a routine repair. |
| Spotlights | You | ||
| Light bulbs, fluorescent tubes | You | We'll replace a fully sealed unit. | |
| Smoke and Carbon Monoxide detectors |
Emergency - make safe Routine repair |
Us |
If a CO alarm is going off please exit the property and call SGN (National Gas) on 0800 111 999. If a smoke alarm is sounding, please exit the property and call Kent Fire and Rescue Service. |
| Smoke and Carbon Monoxide detectors – weekly testing | You | ||
| Appliances such as fridges, freezers, washing machines, dishwashers, cookers and hobs | You | Unless owned by Golding Homes. | |
| Electric oven or hob (Market Rent customers only) | Emergency — make safe | Us | |
| Dishwasher, fridge freezer, washing machine & fittings (Market Rent customers only) | Routine repair | Us | |
| Electric oven or hob (Market Rent customers only) | Replacement | Us | |
| Dishwasher, fridge freezer, washing machine & fittings (Market Rent customers only) | Replacement |
Us |
|
|
Electric meter casing / door |
Routine repair |
Us* |
We’ll repair damage to a cupboard housing an electric meter, except where the meter attaches to it, usually the backboard. The meter belongs to your supplier, and we cannot move this to make repairs. |
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