We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
Please see below for examples of how we're listening and acting on your feedback.
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January 2025
Listen – Thanks to your feedback on our grounds maintenance service which we received through surveys and our first stage of consultation (August 2024), we're improving the service for all customers.
Act – We're currently consulting with customers on a new contract which will aim to deliver better value for money, as well as improve service standards and maintenance of our shared outdoor spaces.