January 2025 Performance
As part of our commitment to be open and transparent with customers, we’ve produced this new section of our website which contains all relevant information on our performance, from these monthly updates to our annual TSM scores and what we’re doing to improve. This should make it easy for you to see how we’re doing and compare with recent months.
If you have any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk
Our performance for January is shown below.
How we’re doing
We’re pleased to report our performance in January through one of the busiest months of the year has remained good. Time taken to complete repairs remains in line with December and just below target, while call waiting time has reduced and repairs satisfaction remains on target at 82%.
