Monthly Performance
Our August 2024 performance
How we’re doing
We publish a monthly report so you can see how we’re performing each month in the areas that matter most to you. This includes our targets, and whether we’re improving or not, for each measure.
Our performance for August is shown below.
What do August's performance figures tell us?
We’re pleased that both customer satisfaction and repairs satisfaction remains high this month and within our targets.
Call waiting time also continues to improve significantly and is now close to target of 3 ½ mins. We’re aiming to answer your calls quickly and resolve more of your requests first time. As part of this the Customer Services Team are having more regular training sessions and company briefings to keep them informed. We thank customers for their patience and understanding during these periods while the team grow their skills and knowledge .
We continue to listen to your feedback and act on it, to deliver better services to you. You can find out more on what we’re doing in our closer to home film.
If you have any feedback on our performance or questions , please let us know via communications@goldinghomes.org.uk