Monthly Performance

Last month we launched our new monthly report to you so you can see how we’re performing each month in the areas that matter most to you. This includes our targets, and whether we’re improving or not, for each measure.
 

Our performance for July is shown below. 

What do July’s performance figures tell us?  

We’re pleased to see satisfaction with our services rise significantly this month and well above our 80% target for the first time since April. We’ve seen higher satisfaction with our repairs services and more repairs being completed on time, but this remains an area of key focus. We’re recruiting to add  more people to our Repairs team to help us improve how quickly we complete repairs, and how we communicate with you about your repairs.  

The average time for answering calls has been cut by almost a minute and while there is still some way to go to get to target, the team's working hard to improve upon this and stop customers waiting on the line  for too long.

We maintained our performance from last month with 100 % of complaints again being responded to in the agreed timeframe. This is a positive impact from doubling the size of our Customer Resolution Team who support you w ith putting things right quickly.

If you have any feedback on our performance or questions , please let us know via communications@goldinghomes.org.uk