Neighbourhood Advisors


 Anti-Social BehaviourGraffiti ASB 

We take ASB seriously. We have an important role in responding to the concerns of our residents and our communities, offering an effective response to problem behaviour and the harm it causes. We cannot do this alone so we will work in partnership with  residents, communities, local authorities and the police to find solutions. Visit our Report Anti Social Behaviour page for more information. 

Advisor talking to a person across a desk

 Tenancy Matters    

All tenants have to sign a Tenancy Agreement at the start of their tenancy, which detail rules and conditions that they have to adhere to. If a tenant fails to do this, we may have to take action against their tenancy, e.g. take out an injunction or look to reposess the property. 

Row of houses with trees around the sides Block Inspections

We carry out 6 monthly inspections on blocks of flats with communal areas, and less frequent inspections on the streets and estates. We check for any concerns regarding health and safety, cleaning, repairs, grounds maintenance, fly tipping and also future improvements. Visit our Block Inspections page to see a programme of inspections. Residents are very welcome to join us. 

Two people having a conversation in a sitting room Starter Tenancies

All new tenants of Golding Homes are initially offered a Starter Tenancy. This is an Assured Shorthold Tenancy for 12 months and acts as a trial period. During the trial period we will monitor your tenancy to make sure you are keeping to your tenancy conditions. At the end of the 12 months, if you have kept to all of your tenancy conditions you will be awarded a full Assured Tenancy. Find out more.

Advisor talking to two tenants outside their home Tenancy Audits

We aim to visit 1000 properties per year to meet with tenants and check that their tenancy is running  correctly. Tenants should not be worried if their Neighbourhood Advisor makes a visit to carry out an audit without an appointment; this is part of our efforts to ensure that the rightful tenant is living in the property. The tenant will be asked to show some personal ID documents and also answer some questions to help us record the diversity of our customers. If it is not convenient to meet with the Neighbourhood Advisor when they call, another appointment can be arranged.