Golding Homes achieves national recognition for 'Outstanding Approach to Repairs and Maintenance'
Golding Homes won this year’s National Award for ‘Outstanding Approach to Repairs and Maintenance’ at the 2016 UK Housing Awards (UKHA) for its innovative repairs and maintenance delivery model with partner Mitie.
Regarded as one of the most prestigious awards in the industry, the awards are now in their 20th year and recognise achievements across the social housing sector. The Kent based Housing Association were presented with the award at the Lancaster London Hotel on Tuesday 26 April, the event being hosted by Rory Bremner, the impressionist and satirical comedy presenter.
Golding Homes are currently working in partnership with Mitie Property Services as part of a 10 year repairs and maintenance contract for the housing association’s 7,000 properties across Kent.
The innovative repairs and maintenance partnership delivered 66,000 repairs, improved customer satisfaction rates to 98.8 per cent, and provided £2.6m of planned maintenance improvements in its first three years. Under the Wholly Owned Subsidiary (WOS) model, branded as Golding Services, the partnership has also achieved annual savings of over £240,000.
The partnership, working with local Kent business Wellbeing People, has also successfully rolled out the free Health MOT roadshows across Kent providing a convenient, approachable and engaging method of undertaking a NHS Health Checks. Golding Services and Mitie also deliver training and skills through a vibrant apprenticeship scheme, decorating support for vulnerable adults and community garden projects.
Peter Stringer, Chief Executive of Golding Homes, said: “It is a great privilege to win this national award. Our repairs service is vitally important to our customers and therefore to us all. The partnership between Mitie, our residents and our community partners is at the heart of our service delivery and it is great for that to be recognised.
Mathew Bishop, Director of Mitie Property Services commented: “This is a fantastic achievement for our teams who are doing a brilliant job at delivering the high-level repairs service that residents expect.
“Our innovative partnership with Golding Homes means that we are instrumental in driving cost effective solutions that both support the needs of the community and our client and we’re thrilled to have this recognised.”