Helping to improve our services
We’re committed to improving our services to provide you with a better customer experience. To help us with this aim our customer services team will be attending a series of training workshops in the next couple of months. These will help the team to answer your calls and emails more quickly and provide you with a more detailed response when you first make contact with us.
During this training, our phone lines will be diverted to our Out of Hours service provider who will book any emergency repairs. You can also email us at help@goldinghomes.org.uk. This inbox will be checked regularly during the training workshops.
You can, of course, use our online portal MyGolding to report any repairs, check your statement or pay your rent.
Training days
All day training workshops. Calls are diverted to our out of hours provider.
- Thursday 27 October
- Thursday 3 November
- Thursday 17 November
- Thursday 24 November
- Thursday 1 December
Half day training workshops. Our Customer Service Team are back on the phones from 2pm
- Friday 28 October
- Friday 4 November
- Friday 18 November
- Friday 25 November
- Friday 2 December