Our January performance
We want to be open with our customers about how we are performing, so each month we will share our performance figures with you. This graphic shows our performance figures for January 2022 and you can also download it here Customer performance Jan 22.pdf [pdf] 143KB or review previous months on our website, just search "performance".
We are sharing these to be open and transparent about how we are doing. If you have any feedback on our performance please email engage@goldinghomes.org.uk
We continue to listen to your feedback and work to improve our services and our regular "You said, We did" feature shows the improvements we've made.
This month:
You said, we did
You said: Leaseholders would like access to the MyGolding portal to check their statements and pay their bills.
We did: We launched MyGolding for our leaseholder customers in December 2021.
You said: You wanted to see more activities being held in our Opal schemes.
We did: We’ve started some arm chair exercise classes in Hardwick House, and Lenham House, and digital training in our Shepway scheme.