The Government wants your view…..
The Government are reforming the way that social housing is regulated and you can have your say about this now on their website. The Social Housing (Regulation) Act received Royal Assent on 20 July 2023 and officially became law. At Golding, we’re pleased to see that customers are being empowered to have their say and influence the way their homes are managed through new legislation that gives customers greater power and enables the Regulator of Social Housing to support customers to ensure their homes are safe and that the services they receive meet their needs.
So what does this mean?
From April 2024, there’ll be four new consumer standards that will set the requirements all registered providers must meet, These are:
- The Safety and Quality Standard – requires landlords to provide safe and good quality homes and landlord services to tenants.
- The Transparency, Influence and Accountability Standard – requires landlords to be open with tenants and treat them with fairness and respect so that tenants can access services, raise complaints when necessary, influence decision-making and hold their landlord to account.
- The Neighbourhood and Community Standard – requires landlords to engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.
- The Tenancy Standard – sets requirements for the fair allocation and letting of homes and for how those tenancies are managed and ended by landlords.
The Regulator of Social Housing has opened a consultation on these changes and encourages responses from people working in the sector and from those living in affordable housing.
You can have your say by visiting their website
There’s also an accessible easy read summary on these changes.
You can find out how we’re already working with our customers and responding to the changes here