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In September this year the Housing Ombudsman launched the Complaint Handling Code. The aim of the Code is to resolve complaints quickly and for organisations like Golding to learn from things that have gone wrong and to make service improvements that benefit everyone. It also acts as a guide for anyone that wants to complain because it sets out what they should expect from the complaints' process.   

The Housing Ombudsman is currently gathering views from as many people as possible on:

• the Code and whether any further improvements can be made to this
• their outline proposals for monitoring compliance and whether these are transparent, proportionate and fair
• what else they might need to consider in fulfilling their new duty effectively and efficiently

We want to encourage as many Golding customers as possible to take part and give your feedback on the Code. This is a great opportunity for all customers to have a voice. By giving your feedback you'll help us improve and provide you with an even better complaint handling experience.

Please fill out the survey here — This survey has now closed