Working together with you
At Golding we haven’t waited for the new consumer regulations to come into force before making changes to how we work with you, our customers. We’ve been listening to your views on our services, and consulting with our Customer Voice Panel (which now has over 2,300 customers) on things like our Customer Offer, our new Pet policy, and our Equality, Diversity and Inclusion strategy.
Our Engagement Strategy for 2023-26 will deliver ambitious plans to strengthen the customer voice in our decision-making and help us to design services that reflect your needs and aspirations – for your homes and communities. We’ll be talking to customers and getting your feedback on this new strategy throughout October 2023.
We're excited to be planning changes to how we deliver services with a new local focus, all with the involvement of our proud customers, who want a say in how Golding delivers real investment and presence in their local area. We’ve already held two sessions in September with customers to get their views on various services.
Our customer scrutiny panel, the Customer Insight Group are overseeing these changes, and holding us to account on our promises. We’re grateful to everyone who responds to invitations to have your say, to those who come along to our community Neighbourhood Action Days, and those who volunteer their time in sharing experiences and expectations of our services.
If you’d like to get involved or join our Customer Voice panel you can email engage@goldinghomes.org.uk
We're excited by the coming changes to how we deliver our services and working more closely with you.