Report a Repair
The quickest and easiest way to report a repair to us is through MyGolding. Register today for 24/7 access to your account.
MyGolding offers a secure way to book a repair at a time and place that suits you. Registration is easy, just follow the link and have your tenancy number and a valid email address to hand. You can find your tenancy number at the top of your rent statement.
You can also report a repair by calling us and selecting option 1.
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Repairs update - March 2024
We currently have more overdue repairs jobs than we would want due to high sickness levels and demand over the winter period. Specialist repairs in carpentry, plumbing and roofing have been particularly affected. We know this is very frustrating for customers and has resulted in a rise in complaints due to missed appointments. We’ve moved resources over and are working with subcontractors to help us catch up on these overdue jobs. We’re also making improvements in our planning and increasing text communications to customers.
Over the next year we’ll be carrying out a total repairs review which will look at the entire repairs process, from when you first report your repair, to the job being allocated to the right trade, communicating with you and attending to complete the job.