Some of the names of service charges have changed | 25-26 Rent increase Shared Ownership FAQs

We’ve renamed Door Entry System Maintenance to Door Entry & Access Control.  This is because costs don’t just include servicing and repairs to the panel and the handsets but includes costs related to the door closers on the communal doors and the communal key management system and locks.

We’ve also renamed Communal TV Aerial to Communal Media.  The costs include any electricity supplies associated to aerial and/or amplifiers but it also includes any repairs or maintenance we complete.  We’ve renamed this to be clearer.

You’ll also see the Audit Fee or Accountancy Fee has been renamed Certification Fee.  We don’t audit our service charge accounts, we have the income and spend checked and certified by an independent accountant.  We’ve renamed this to be clearer.