Delivering our Asset Management Strategy - Year One Review

Man in hard hat on roof, cutting a baton of wood.

Golding's proud to be a local housing provider dedicated to making sure that our customers live in homes that are safe, affordable, and fit for the future. It’s a promise that shaped our three year Asset Management Strategy and, as we come to the end of our first year of this strategy, we’re proud to share our progress and let you know how we’re delivering on our commitments to you, our customers.

The purpose of our strategy 

Our Asset Management Strategy sets out key investment priorities to: 

  • Improve the quality and efficiency of our homes
  • Make sure our customers feel safe and secure 
  • Deliver high-quality services and homes 
  • Work in partnership with our customers to shape improvements 
  • Ensure value for money while improving sustainability and affordability 

We developed the strategy based on your feedback, with over 700 of you sharing your views last year. Your priorities shaped our approach to focus on:

  1. Affordability of Our Customers’ Homes
  2. Investment in Quality and Safety of Homes 
  3. Estate Improvements 
  4. What we’ve achieved so far 

Priority 1: Affordability of our customers’ homes 

We understand that keeping homes affordable is a priority, and we’ve taken significant steps to support this. We've: 

  • Appointed an Energy Advisor to help customers save on utility bills.
  • Secured Government grant funding to improve the energy efficiency of 111 homes, reducing heating costs.
  • Started switching to SMART meters in communal areas to improve cost efficiency.
  • Increased resources to address and reduce damp and mould cases.
  • Trialled sensor technology to detect and prevent damp and mould issues.
  • Facilitated the installation of fibre broadband in 47 blocks, giving customers access to more affordable internet options. 

Priority 2: Investment in the quality and safety of homes 

Investing in the long-term quality and safety of our homes remains a key focus, and so: 

  • £18m has been invested by the end of December 2024, with a forecast of £25m for 2024/25, delivering new kitchens, bathrooms, windows, and doors.
  • More home surveys being conducted to make informed investment decisions. 
  • Cyclical decorations completed on over 700 homes. 
  • We've maintained strong performance on compliance to keep customers safe. 
  • We've engaged face-to-face with customers living in high-rise homes to develop our Building Safety Engagement Strategy. 
  • We've developed a new Fire Safety Policy, including customer engagement strategies and person-centric Fire Risk Assessments and evacuation plans. 

Priority 3: Estate improvements 

Enhancing the areas where our customers live is crucial to building thriving communities:

  • We've started on plans to work closely with customers to co-design new estate standards to shape future improvements.
  • We're implementing estate improvement plans that reflect customer feedback. 

Priorities for the next year 

As we move into the second year of our strategy, we remain committed to delivering positive change. Our key focus areas include: 

  • Continuing to invest in home improvements to enhance safety and affordability with planned spend of over £20 million.
  • Finalising our plan to transition away from gas heating, including developing in-house expertise in green technology.
  • Strengthening our approach to damp and mould management, ensuring proactive case handling.
  • Preparing for Awaab’s Law requirements to enhance housing safety.
  • Enhancing customer engagement through Asset and Building Customer Panels to ensure your voices shape our decisions.
  • Implementing a new Asset Management IT system to improve service delivery.
  • Delivering visible improvements to estates based on customer feedback.
  • Establishing a Golding Standard for property and communal standards.
  • Ensuring consistency in materials used across planned, major, and reactive works. 

Listening to You 

Your feedback has been instrumental in shaping our approach to providing you with safe, decent homes. As we move forward, we remain committed to listening, engaging, and ensuring that every investment we make improves the quality of life for you, our customers. 

Thank you for being part of this journey. If you have any questions or, would like to get involved, please reach out to us.  Email help@goldinghomes.org.uk  or call us on 0300 777 2600.