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Helping to improve our services
We’re committed to improving our services to provide you with a better customer experience. To help us with this aim our customer services team will be attending a series of training workshops in the next couple of months. These will help the team to answer your calls and emails more quickly and provide you with a more detailed response when you first make contact with us.
During this training, our phone lines will be diverted to our Out of Hours service provider who will book any emergency repairs. You can also email us at help@goldinghomes.org.uk. This inbox will be checked regularly during the training workshops.
You can, of course, use our online portal MyGolding to report any repairs, check your statement or pay your rent.
Training days
All day training workshops. Calls are diverted to our out of hours provider and our customer services team will be back from 4:15pm.
- Wednesday 10 April
Half day training workshops. Our mainline is open, 8am - 9.15am then diverted to our Emergency OOH service until 1.45pm after which our customer services team will take back over the line until 6pm.
- Wednesday 21 February
- Thursday 14 March
- Wednesday 20 March
- Monday 13 May