Report a Repair
The quickest and easiest way to report a repair to us is through MyGolding. Register today for 24/7 access to your account.
MyGolding offers a secure way to book a repair at a time and place that suits you. Registration is easy, just follow the link and have your tenancy number and a valid email address to hand. You can find your tenancy number at the top of your rent statement.
You can also report a repair by calling us and selecting option 1.
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Repairs update - June 2024
We’re working hard to improve our repairs service, in particular, the time it takes to complete repairs as we know that this is something that’s really important to you.
Our number of outstanding repairs is slowly reducing but there’s still a lot of work to do. We’re setting up a new team dedicated to completing repairs that have gone over target times and are investing in more resources, both sub-contractors and in-house, to reduce customers wait times for repairs.
We’ve already introduced SMS text messaging to keep you up to date on repairs and made some changes to the planning team who schedule repairs jobs so they’re better resourced.
We’ve seen a rise in satisfaction rates after repairs are completed to 78% (May 2024), so we know when our operatives attend, customers are satisfied with the job they do.
Thank you for your patience and understanding.