News

We understand that this continues to be a difficult time for everyone, and ask for your continued tolerance and understanding.

As more of us are at home in the daytime due to lockdown guidelines, we may be more aware of an increase in noise from our neighbours.

If you are experiencing continued excessive noise from your neighbours and you are comfortable doing so, try to discuss the issue with them directly. Often the best way to sort out a problem is by talking to each other face to face. They may not know they’re upsetting you and you may be able to sort things out just by talking about it.

Some useful tips when having this kind of conversation are:

• Choose a time that suits everyone (e.g. avoid mealtimes or late at night).
• Try to stay calm and friendly.
• Explain what the problem is, how it affects you and how it makes you feel.
• Listen to the other person to understand their point of view as they may have a reasonable explanation.
• Do not interrupt whilst they are talking and think about what they are saying.
• Try not to shout even if the other person does; stay in control and do not become abusive.
• Be tolerant.
• If the other person becomes unreasonable, calmly walk away from the discussion.

If you've tried talking to your neighbour and it's made no difference, please contact us. We'll listen to you and provide advice and support.  

For further information about being a good neighbour take a look at our leaflet.

If your complaint is more serious, for example involving physical assaults, threats of harm, racial or other harassment, please tell us and we will contact you within 24 working hours.  You should also contact the police.  

Remember if a crime is taking place you should always call the police straight away on 999. Other criminal issues can be reported to the police on 101

We know that the ongoing lockdown restrictions are also having a damaging impact on the lives of people suffering from abuse. If you, or someone you know is experiencing domestic abuse, we are here to help with practical advice and assistance to speak with experts. For victim support you can also contact Refuge or visit the Domestic Abuse Service website. If you are in danger, please call 999 immediately.

A new domestic abuse programme is also available designed to support men who want to change their behaviour. The Community Domestic Abuse Programme (CDAP) helps to challenge abusive behaviour and shows how it can affect relationships with partners, ex-partners, and children. Visit the Kent CDAP website for more information.

Covid restriction breaches

Please remember that Golding Homes has no powers to enforce the government’s coronavirus restrictions and if you feel these are being broken this is a police matter. To report a breach please call 101 or visit the police website