Rent and Service Charges 2023

We understand the difficulties that customers are facing now, and we’re here to help. 

It’s important for customers to pay rent and service charges. As a not-for-profit organisation, our costs have risen significantly and all our money continues to go towards providing services and support to our customers.

If you’re struggling to pay, please talk to us, we’re here to help. Call 0300 777 2600 and ask for the Income team. In addition to our usual customer support services, you can call in to speak to our experts at any time on a range of issues, from paying your rent, budgeting and benefits, to employment support and possible access to funding. We'll visit our sheltered schemes to offer dedicated support and advice to OPAL (Older People, Active Lives) customers.

There's more information on how we can support you on our dedicated cost of living pages. 

2023 increase

This year  rent for general needs customers and shared owners has been capped at 7% and services charges will also rise by 7%. This is  following Government guidance. Rents are normally calculated at the September Consumer Price Index (CPI) + 1% which equals 11.1%.

Private Market rents are increasing by 10.5%. 

Under the guidance from the Government, supported housing tenancies aren't covered by the cap and rents will rise by 11.1% for customers living in our schemes. 

Here are some frequently asked questions about rent and service charges

How to pay 

Paying your rent and service charges must be first on your list of outgoings.

The easiest way to pay your rent to Golding Homes is by Direct Debit. You can do this quickly by signing up to our customer portal, MyGolding. All you need is a valid email address and your tenancy number, which can be found at the top of your rent increase letter. To sign up, click on the MyGolding button at the top of this page.

If you’re struggling to pay your rent and service charge it’s essential that you contact us, so we can help you find a solution. We’ll be able to talk you through your options. This could include putting together a repayment plan or referring you to someone who can support you with any challenges you may be facing.