Variable service charges -what are they?
Variable service charges are where we estimate the cost of services in advance for the year and collect contributions from customers either weekly or monthly. After the end of the financial year we compare the estimated costs against the actual costs. We then send out a year-end account to customers to confirm the final costs for the year. Golding Homes will either refund the balance or collect any shortfall.
A variable service charge means whilst the costs are estimated at the beginning of the financial year, on reconciling the actual cost after the end of the financial year, the final cost may be higher or lower than anticipated. This is where the variation occurs and why they are classed as variable service charges.
Our financial year begins on 1 April and ends on 31 March.
For home owners we bill out or refund the balance. For rented customers we carry forward the balance to the next financial year. We either collect the balance or refund any credit balance in weekly or monthly instalments alongside estimated service charges for that year.
How we calculate estimated service charges
Some costs occur regularly for a set amount each month or at regular intervals through the year. These are services such as lift servicing, fire alarm servicing, and grounds maintenance.
When we estimate the service charge for the year ahead for these, we check to see what we’re currently paying for the service. We then add an estimated inflationary increase to take account of rising costs and what increase the contract allows. Where we can agree the contractual increase before preparing the service charge estimates, we’ll apply that increase instead.
Some costs are not as easy to estimate. These are for services which are more reactive, such as repairs to door entry systems, fire alarms or lifts. As we won’t know what may need repairing in the future we must consider previous costs, and repairs or works we know we need to do in the year ahead. We then use all that information to arrive at the estimated cost.
Golding Homes provides some services ourselves, such as communal cleaning. These costs will include staff costs as well as overheads such as materials and equipment. We estimate the anticipated staff time and cost, and review what we spent on materials and equipment previously. We then use this information to estimate the anticipated cost of providing the service in the year ahead.
This isn't an exact science as not every service is easy to predict.
Also not every building is the same nor has the same wear and tear nor the same occupants. All these things affect the services provided as well as the cost to do so.
Back to the list
External managing agent charges
There are some sites where Golding Homes owns some homes and possibly a small communal area within a larger estate which is owned by a third party. On sites like this, the third party usually employs a managing agent to manage the land and services for them. This means Golding Homes isn't responsible for maintaining the services provided to our customers on the larger estate, and neither is the local authority.
The managing agent charges us the cost of the services which we pass on to you as part of our service charge.
You're entitled to know about the services provided for your estate by the managing agent. Please contact us for information on the services they provide.
Since Golding’s financial year may vary to that of the managing agent, we'll apply an inflationary increase to their most recent demand when estimating the cost for the year ahead. Sometimes the managing agent will let us know an anticipated increase which we’ll then apply to what we charge you.