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Talking tall buildings
We’re talking to customers this month who live in our tall buildings.
This means all our residential and mixed-use blocks over 5 storeys high. We’re talking to you about how we can work together to keep you updated on how we’re keeping you and your family safe in your home.
This is part of our ongoing work to keep you safe and part of new building safety legislation in response to the Grenfell fire. It’s also an opportunity to make sure you fully understand the safety of your building and know how to evacuate during an emergency .
Every customer over the age of 16 will receive a booklet with more information and will also be sent an online survey, asking your thoughts and ideas about the information we’ll provide and share. We’ll also be asking you to update us on key information about your household, this is so we can make sure anyone with vulnerabilities fully understands how to stay safe and what to do in an emergency.
Our building safety and tenancy team will also be out from 21 October, visiting all our tall buildings and talking to as many customers as possible.
If you miss them you can still complete the survey here or via the link sent to you.
| Crundale Court | Monday 21 October | 10am to 12pm |
| College Court | Tuesday 22 October | 10am to 12pm |
| Hawley Court | Tuesday 22 October | 1pm to 3pm |
| Empire Reach | Wednesday 23 October | 10am to 12pm |
| Sunningdale Court | Thursday 24 October | 10am to 12pm |
| Broadway Heights | Thursday 24 October | 1pm to 3pm |
| Wrens Cross | Friday 25 October | 10am to 12pm |
| Midhurst Court | Monday 28 October | 10am to 12pm |
If you need support to complete your online survey please call us via 0300 777 2600 and we’ll arrange a call back to do this with you.
Through this consultation we’d like to engage with all customers, to make sure you’re communicated with and supported in the best way. We want you to feel and live safely in your home.
We want to:
- Continuously improve how safe you feel in your home
- Help everyone understand the fire protection measures and systems in and around your home
- Make sure everyone knows what to do in the event of a fire
- Ensure we have up to date information for all customers to help with effective communications and accessibility
We want you to be confident in what we’re doing to make your home safe, to keep you informed, to listen and respond to your concerns. Most importantly, we want to work with you and support you to play your part in keeping you, your family, and neighbours safe.
The full document can be seen here: Building Safety Customer Engagement Strategy.pdf [pdf] 3MB
Please provide all feedback to us by 5pm on 1 November 2024.
If you’d like to know more about this consultation or request a copy of the document in another format please contact help@goldinghomes.org.uk